Customer Support

Questions about user access to the OnePoint application? We’re here to help.

Log into your account from any web-enabled device and access accurate, real-time employee information, schedules, and reports.

Did not find the answer to your support question?

Please contact OnePoint and a member of our team will be assigned to your inquiry.

(Note that due to security and privacy reasons, OnePoint HCM staff is not authorized to reset passwords, unlock accounts, or send any employment information (w2s or pay statements) to employees of our clients. If your request is related to one of these items please contact your HR or payroll department directly for assistance.)

User Login Support Form

Please let us know how we can help for non-login related issues.
  • OnePoint HCM CANNOT reset passwords, unlock accounts or provide any documentation (W2 or pay statements) to the employees of our Clients. We have no way to verify your identity. If your service request is related to these items please contact the HR or Payroll department directly for help.